Responsibility and Ownership of being the Single Point of Contact for the assigned customers.
Listening to the Customer's requests / complaints and provide a response / solution within defined TAT.
Reaching out to the right person internally to get the problem resolved for the customer by closely interacting with concern departments.
Establish long term relationships with the Assigned Customer's through routine follow ups and meetings.
Reporting to the AVP / VP-Operations every week to discuss the feedback received from the Customers.
Submitting the Monthly report to the CEO to explain the critical issues reported by the customer and the resolution systems implemented through AVP / VP-Operations
Preparation of weekly & Monthly MIS
Maintain CRM Dashboard
Industry:
Security/Law Enforcement
Functional Area:
Customer Care / Support
Keyskills:
Customer Relation Manager
Desired Candidate Profile
Responsibility and Ownership of being the Single Point of Contact for the assigned customers.
Listening to the Customer's requests / complaints and provide a response / solution within defined TAT.
Reaching out to the right person internally to get the problem resolved for the customer by closely interacting with concern departments.
Establish long term relationships with the Assigned Customer's through routine follow ups and meetings.
Reporting to the AVP / VP-Operations every week to discuss the feedback received from the Customers.
Submitting the Monthly report to the CEO to explain the critical issues reported by the customer and the resolution systems implemented through AVP / VP-Operations
Preparation of weekly & Monthly MIS
Maintain CRM Dashboard
Company Profile
Efficient HR Solutions Consultant Pvt Ltd Ehrsolution is a PEO company into business of various professional services solution provider. Act as a problem solver. Identify and Understand need before devising and suggesting a plan/solution.
Offer HR / Operation Solutions and enable our clients to enhance the net worth of their human resource capital. Ehrsolution believe in building Relationship with our clients through our professional services.